クレジットカード会社の受付センター／スーパーバイザー候補
非公開
大阪府 大阪市中央区
月給27.3万円〜30.5万円
正社員
- 研修あり
- 社会保険完備
- 賞与・ボーナスあり
- 昇給あり
- シフト制
- 特別休暇
- リモートワーク
- 退職金制度あり
- 残業手当あり
- 雇用保険完備
- 厚生年金加入
- 住宅手当あり
- 介護休暇あり
- 未経験OK
- スキルアップ
- 語学を活かせる
仕事内容■仕事内容 クレジットカード会社のコールセンターでの問い合わせ業務をお願いします。 （詳細） ・名義変更、カードの解約、再発行、ポイント関連、お支払い関連などのお問い合わせ対応（1時間あたり4〜5件の受電） ・主に受電中心の業務となるが一部発信業務もあります（お問合せ内容の返答やキャンペーン情報お知らせ等） ・オペレーターの教育／育成／労務管理 ・センターの品質／生産性／リスク管理／採算管理 ・お客様企業との状況報告や改善提案等の各種交渉 など （入社後の流れ） １週間の机上研修後、ロールプレイング、OJTを経て３週間程度で単独受電スタートとなります。受電スキルは1つずつ順番に研修を行
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