コールセンタースタッフ／無印良品／商品配送に関するお問合せ対応
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仕事内容<仕事内容> 無印良品｜商品配送に関するお問合せ対応｜時給1250円｜天神1256021 【商品の配送にかかわる業者・倉庫・配送センターからの問合せ窓口】 配送業者、出荷センターからのお問い合わせを受けるお仕事です。 マニュアル、FAQに沿ってご対応いただきます。 【主な入電内容】 (1)商品を届けようとお客様へ連絡をしているが別人に繋がってしまうので電話番号を改めて確認してほしい (2)商品のお届けにお客様宅へ来たが、搬入ができなかったため注文をキャンセルしてほしい (3)お届け商品に不具合があったため、交換品を手配してほしい ■対応の流れ 3STEP (1)配送業者からお電話が入る
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