ECバックオフィス担当／お客様の／満足／を支える要
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仕事内容<仕事内容> 【EC運営バックオフィス担当】お客様の「満足」を支える要！カスタマーサポート＆デリバリー管理スタッフ ECサイトの売上を支える「縁の下の力持ち」として、お客様とのコミュニケーションと、商品を確実にお届けする物流の両方を担当していただきます。お客様の満足度向上と、効率的なオペレーション構築を担う重要なポジションです。 カスタマーサポート (CS) ・ メール、電話、チャットなどでの問い合わせ対応（注文、配送、返品・交換など） ・ 顧客対応履歴のデータ分析と、サービス改善点の抽出・提案 ・ FAQコンテンツの作成・更新 デリバリー・物流管理 ・ 在庫数の正確な把握と、ECサ
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